Part-Time Customer Service Team Lead-Walmart Contact Center|State
Part-Time Opportunity in State College, PA
Role Essentials
- Hiring Organization: Walmart Customer Care
- This part-time position centers on your professional skills within the Customer Service Management space in State College.
- Stable part-time work with a friendly State College team and clear expectations.
- Part-Time Job in State College: Customer Service Team Lead - Walmart Contact Center
- Benefits: Steady supplemental income with predictable weekly hours.
- Worksite: State College, PA
- Compensation (Part-Time): $85k-$110k/Year (approx. $81/Hour)
- This part-time role in State College is an excellent opportunity for professionals skilled in relevant skills.
- Our Walmart Customer Care part-time team in State College, PA is growing.
- Benefit from working part-time in State College, a key hub for the Customer Service Management industry.
About Walmart Customer Care Leadership
Leadership at Walmart is about empowering people, fostering resilience, and building community. Exceptional leadership is the cornerstone of our contact center dominance. We believe in providing our management teams with the tools to inspire their agents, drive continuous improvement, and uphold our uncompromising commitment to service excellence. We provide robust leadership development programs, ensuring a highly rewarding, long-term corporate career.
A Timeline of Your Leadership Day
- 8:00 AM - Morning Huddle: Kick off the day with positivity. You will gather your team of 15-20 customer care agents for a quick, uplifting meeting, reviewing daily service level agreements (SLAs) and celebrating yesterday's successes.
- 10:00 AM - Live Coaching & Shadowing: Spend time "plugged in" with your newer agents. You will listen to live calls, utilizing an encouraging, mentorship-focused approach to help them navigate difficult conversations and improve their soft skills.
- 1:00 PM - Escalation Command: Step in as the final authority. When an agent cannot resolve a highly complex or emotional customer issue, you take the call. You will utilize your advanced system permissions and profound emotional intelligence to restore the customer's faith in the brand.
- 4:00 PM - Metric Analysis: Review the daily dashboard. Analyze your team's average handle time (AHT) and customer satisfaction (CSAT) scores, drafting thoughtful strategies to improve efficiency without sacrificing quality care.
Qualifications & Rewards
Applicants should possess a Bachelor’s degree in Business Administration or highly verifiable leadership experience in a high-volume contact center environment. You must possess excellent communication skills, profound emotional intelligence, and a deep passion for helping others succeed. Walmart offers a premium salaried compensation package, performance-based annual bonuses, comprehensive corporate healthcare, and outstanding opportunities for executive promotion.
Frequently Asked Questions
How much does the Customer Service Team Lead-Walmart Contact Center|State position pay at Walmart Customer Care?
This role offers a pay range of $85,000 - $110,000. Actual compensation may vary based on experience, shift, and location within State College.
Where is this Customer Service Team Lead-Walmart Contact Center|State job located?
This position is based in State College, PA. Walmart Customer Care has facilities throughout the region, but this specific opening is in State College.
How many hours per week is this part-time Customer Service Team Lead-Walmart Contact Center|State role?
Part-time positions at Walmart Customer Care generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does Walmart Customer Care offer for this position?
Walmart Customer Care provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does Walmart Customer Care offer tuition assistance or education benefits?
Yes, Walmart Customer Care offers fully funded tuition reimbursement programs. Eligible associates can pursue degrees and certifications at no cost through programs like Career Choice, covering tuition, books, and fees.
What qualifications do I need for this Customer Service Team Lead-Walmart Contact Center|State role?
Most Customer Service Team Lead-Walmart Contact Center|State positions at Walmart Customer Care require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
